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Attendance
is by appointment only between the hours of 8.30am and 5.00pm. A full out of hours
emergency service is provided to our registered patients by following the instructions
on the practice answerphone.
Friendly
and knowledgeable staff are
always willing to listen to any concerns or comments you may have and to ensure
you receive the very best care and treatment we can provide.
We are aware
of the importance of your time We
try very hard to keep appointments on time. If there is a delay, there is usually
a very good reason. We will keep you informed of any delays.
It
is easy to pick up the telephone and call us on 812157(or 01624 812157
from the UK).
We are proud of our teamwork
and commitment to you, our patient Building
a happy and personal relationship with our patients is a matter of great importance
to us. From dental surgeons to administrative staff, we strive to make your time
with us as pleasant as possible. Please
click here to see photographs and short biographies of some of the dental team
of Grove Mount Dental Practice.
The health and safety of
our patients and staff is of the utmost importance to us.
Our Code of Good Practice is as follows
PRACTICE CODE OF GOOD PRACTICE
Grove Mount Dental Practice
In our practice we
- Justify the trust our patients have placed in us
- Listen to patients' views and learn from them
- Communicate with patients in a courteous, friendly, professional manner
- Provide patients with the standard of care that we would expect to receive ourselves
- Make sure that patients receive full information about our services, their treatment and its cost
- Provide advice and treatment outside normal surgery hours where necessary
- Stand by the promises we make
- Refer patients for further professional advice and treatment where appropriate
- Are committed to ensuring that we keep our professional skills and knowledge up-to-date
In our practice we will
- At all times respect our patients' confidentiality
- Ensure that patients should have to wait for as short a time as practical
- Manage our appointments system so that treatment appointments are booked to the maximum patient convenience
- Deal with every telephone call promptly - callers will not be asked to 'hold' without first finding out why the call has been made
- Deal with correspondence within five days of receipt
- Provide patients with a treatment plan and estimate of costs for each new course of treatment where requested. No treatment will be undertaken without the patient's full and specific consent
- Make patients aware of our policy for collecting fees. Requests for payment will always be made courteously
- Make the practice policy for dealing with complaints known to patients. All complaints will be treated sympathetically and according to the agreed procedures.
- Provide the highest standards of infection control
- Provide any emergency treatment required during practice hours as soon as is reasonably practicable. Out of hours, an emergency rota will operate and details will be displayed at the entrance to the practice and recorded on the telephone answering machine. This information will be correct at all times.
We
hope you will recognise and appreciate our extra-care approach to your dental
needs. We look
forward to seeing you, 
our
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