| Attendance is normally
by appointment only. Please always state clearly whether you are a Private or
NHS patient. We enjoy providing a Private service that allows an unhurried approach
that can be individually tailored to your needs.
To
make an appointment, please ring 812157 during
surgery times.
Emergencies
Emergency
treatment, outside normal hours or on days when the practice is closed, can be
provided by phoning 812 157 as near as possible
to 8.30am when the answerphone will tell you how to make contact. Another adult
should you always accompany you when attending out of hours. To guarantee emergency
treatment you must be registered with us. Patients requiring out of hours NHS emergency treatment should phone 480365 as near as possible to 9am.
Complaints There
is an 'in-house' complaints procedure. Please speak to the Practice Manager if
you have any points you wish to raise. Practice
Policy It
is our policy for each patient to see one Dentist on a continuing basis for routine
treatment and for the patient to choose the Dentist of their choice as long as
he is accepting new patients. You may need to see another Dentist if you require
emergency treatment. Charges
A
list of current Private and NHS charges is displayed in the waiting room, together
with a list of the categories of patients who are likely to be exempt dental charges.
Charges for treatment are require to be paid during or on the completion of treatment. There are no credit arrangements. A charge
is always rendered for missed appointments or late cancellation. Payments by Switch and credit cards are accepted at the Practice.
We encourage patients to have regular check-ups and in particular patients under
18. Your Dentist will advise you on how frequently you should attend for a routine inspection and/or scaling. Recall
reminders are sent out for all patients. Please inform reception of any change of name or address.
Reception
staff Please
be sympathetic with our reception staff who have a very difficult job to balance
the demands of patient needs each day. If you are kept waiting we try to inform
you, please be patient, there is usually a good reason.
E
mail If
you have any general enquiries about the services we provide at Grove Mount
or would like to raise any general issues that you are concerned about
in connection with dental treatment you can e mail us by clicking
here.
This
service CAN NOT be used for making appointments, except for patients on
holiday abroad or living abroad. Please note a response may take up to 3 weeks.
Please do not use this service for any urgent matter or appointments.
our
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